Privacy policy.

Effective September 6, 2026. This policy explains how Scenado handles information used to provide virtual staging and listing reels.

Information we use

We collect the contact details and project instructions you submit, photos, optional branding and property details, rights confirmation, and technical records needed to protect and operate the service. Optional information is labeled in the form. Agent verification associates your email with a hashed issuing-state/license identity so the founding-agent allowance is not duplicated.

Project production

We use your files to produce and review the requested media, provide previews and downloads, and respond to support requests. Contracted image-production, hosting, storage, email, and payment providers process relevant information to deliver those services. We do not sell your personal information or listing photos. Customer photos are not published in our portfolio without separate permission.

Payments and sign-in

Card entry is handled by the payment provider. Scenado stores payment references, amounts, currency, purchased items, and status—not full card numbers or security codes. Sign-in links are single-use and expire after 15 minutes. Signed-in sessions expire after seven days. Keep private project links confidential.

Analytics

We use Google Analytics on public marketing pages to understand visits and upload activity. Private project, sign-in, and owner pages do not load this public analytics tag. We do not send names, emails, property addresses, private project links, or access tokens to Analytics. Service-side order records support purchase reconciliation, delivery reliability, and production-cost measurement.

Retention

For new orders, media download access lasts 90 days from submission and is extended to at least 90 days after a purchase or free-file delivery. Media is removed after that period once the project is no longer processing or awaiting payment. Files may be retained longer for an active support issue. Necessary payment, tax, fraud-prevention, and transaction records can be retained separately for legal and operational obligations. Expired sign-in challenges and sessions are removed regularly. Earlier pilot orders are not automatically deleted under a newly introduced policy without review.

Brokerage workspaces use verified email membership. A project is visible to teammates only after the customer who owns that project explicitly shares it with an active team; removing the share or membership removes team access. Teammates cannot silently change payment, release, refund, deletion, or customer-story permissions.

Your choices

After signing in with the project email, you can permanently delete uploaded photos, previews, and delivered project media from the private project page. You can also request access, correction, deletion assistance, or refund review through the saved support form or by emailing orders@scenado.com. We verify that the request concerns your information. Necessary payment, refund, dispute, fraud-prevention, and audit records may remain when required by law or needed to resolve a dispute. Optional address display is off unless you choose to include the address on branded files.

After delivery, you may separately allow Scenado to use approved before-and-after media in a customer story. You choose anonymous or named attribution and may supply an optional quote. Permission never publishes a story automatically and may be withdrawn from the private project page; withdrawal clears the approved public name, quote, and media authorization from the permission record.